Small businesses are underserved. The accounting industry is struggling to keep up with the demands of modern small businesses, further exacerbated by a shrinking pool of experienced professionals.
Tax advisors, who should be strategic partners, are drowning in paperwork. Accountants are too slow to respond when clients need them most. Experts are trapped in outdated systems, unable to provide the guidance small businesses need.
Town is fixing this. We combine dedicated experts with frontier AI to give every small business the same high-quality tax advantages that large corporations enjoy.
While many companies are simply adding AI chatbots to existing systems, we're creating something fundamentally different: a new kind of organization that emphasizes human relationships while automating the low-value work that keeps experts from focusing on what matters most—their clients.
Here's how:
Town is redesigning the tax firm for small and medium size businesses, merging human expertise with AI to eliminate busywork, empowering tax advisors, and delivering a much-improved customer experience.
Tax is more than just our starting point; it's the cornerstone of our mission. We've chosen to focus on tax because it's where we can make the biggest impact for small businesses. Over 10 million small businesses grapple with complex tax regulations every year. It's a critical need that demands both human expertise and the efficiency of automation. By perfecting our model in tax, we're not only modernizing an essential service, but also creating a blueprint for how AI-enhanced expertise can transform an entire industry.
We're building something unprecedented: AI systems that enhance rather than replace human expertise, technology that will define how professional services evolve, and solutions that affect millions of businesses. But we need exceptional people to make this vision reality.